FAQ

Yes, we ship all over the world.

It depends on where you are. Orders are processed within 1-2 business days. After your order is processed you should receive your tracking information right away! Deliveries take on avarage 3-7 days, some rare occasions 10+ days.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. Our main carriers of free shipping (USPS,UPS and FEDEX).

We do not offer in-store pickup at this time.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

We accept Visa, Mastercard, American Express, Discovery, Apple Pay and PayPal.

If you didn’t receive a Sankiway order confirmation, please check your spam/junk folder. You may also confirm your order was placed by simply logging into your Sankiway account. If you feel a mistake was made when entering your email address when your order was placed, please contact Sankiway Customer Service.

Sorry, Sankiway does not offer price matching.

You will receive an email that includes your tracking information the moment your order has shipped.

Once your order ships, you’ll receive an email that includes your tracking number along with a link to an order detail page. Just click the link in your confirmation to view the current status of your shipment. You may also check the status of your order at any time by simply logging into your Sankiway account.

You can contact us through our contact page! We will be happy to assist you.